A: Our AI uses advanced language models trained specifically for business conversations. It handles 80–90% of inquiries without human intervention, understands context, remembers conversation history, and provides natural responses. For complex queries, it seamlessly transfers to human agents. 

A: Yes! Depending on your plan, our AI supports 3–15 languages including English, Bahasa Malaysia, Mandarin, Tamil, and more. It automatically detects the customer's language and responds accordingly.

A: Absolutely! We provide extensive customization options including tone of voice, specific responses, industry terminology, and brand-specific information. The AI learns your business processes and adapts accordingly.

A: Automated bots use pre-written scripts and keyword triggers—they’re faster and more predictable but less flexible. AI bots understand context and provide dynamic responses. Automated is perfect for simple inquiries, FAQs, and structured processes like appointment booking.

A: We support 15+ languages including English, Bahasa Malaysia, Mandarin, Cantonese, Tamil, Hindi, Thai, Vietnamese, and more. The AI can switch languages mid-conversation and maintains natural accents and pronunciations.